New Roots · Staff procedure · September 21, 2026
Permission before an invitation text
Residents and staff can ask New Roots staff verbally or in person for an account activation link by text. Use the script below before sending an invitation. This page explains the procedure; it is not a record of an individual’s past consent.
Read this before asking for a yes
“May New Roots send one account invitation by text to your personal mobile number, [confirm their number]? It will include a link to activate your New Roots account. One invitation is sent per request; message frequency depends on your requests. If you later request verification codes, those are separate messages.
Texting is optional and is not a condition of housing, admission, or services. Message and data rates may apply. You can reply STOP to opt out or HELP for help. You can choose an email invitation instead.
Our Privacy Policy is at newrootshouse.com/privacy and our Terms & Conditions are at newrootshouse.com/text-messaging-terms. For help, contact New Roots at 631-484-0344 or info@newrootssoberliving.com.
Do you agree to receive this New Roots account invitation by text?”
Staff steps before sending
- Explain the invitation using the script and provide the policy links. Confirm that the number belongs to the person requesting the text.
- Wait for a clear yes. If the person declines or is unsure, do not select text delivery. Offer email or help with account access instead.
- Review the selected recipient, mobile number, and exact invitation message in the New Roots app. Confirm that the person requested that invitation before selecting Send. For a group, obtain permission from every person selected for text delivery.
- Check the delivery result. If delivery is unconfirmed, check the existing invitation status before taking any further sending action. Obtain a new request before sending another invitation.
The app retains the initiating staff account, request time, reviewed recipients and message, and sending-service results. The checkbox is the sender’s confirmation of the request; it does not record the conversation or create a signed form. Permission for this invitation does not enroll the person in marketing, inquiry confirmations, or recurring messages.
Example invitation
New Roots: Your account invitation is ready. Open https://app.newrootshouse.com/account/activate and verify this phone to choose your email and password. Reply STOP to opt out.
This example contains account setup instructions only. Verification codes are sent only after the person separately requests them during setup or sign-in.
Questions or a different contact option
Reply HELP for help with a text, or contact New Roots at 631-484-0344 or info@newrootssoberliving.com. Ask staff for an email invitation if you prefer.