New Roots · Updated October 26, 2026
Terms & Conditions
SMS Terms
New Roots offers requested text messages and optional app alerts. You choose whether to receive them. SMS consent is not a condition of housing, admission, or services. Message and data rates may apply.
Account invitation texts
When you ask New Roots staff verbally or in person for an account invitation by text and confirm your mobile number, you authorize one invitation containing the New Roots account activation link for that request. Staff must explain the text and obtain your clear agreement before sending it. Message frequency depends on your requests: one invitation per request, with additional verification codes only if you separately request them during account setup or sign-in.
These are requested account setup messages. They do not subscribe you to marketing, contain private resident details, or authorize recurring reminders. Ask staff for an email invitation if you prefer. See the staff verbal-consent script and example invitation.
Optional app text alerts
After signing in, you can enter your own mobile number in notification settings and select Text delivery for the alert categories you want. Review the disclosure and save your choices to opt into those categories. Account invitations, account creation, and a phone number saved on a resident profile do not provide consent for recurring app alerts. Text choices are optional and can be changed independently from Inbox, Phone notifications, and Email. See the app-alert consent walkthrough.
Available categories depend on your role and permitted houses. They include app messages, scheduled reminders, submitted forms, and, for permitted leadership accounts, submitted incident reports and chore photos. Groot follow-ups include missing AM / PM logs, missing forms, overdue chores, photos awaiting approval, incidents, training, resident record gaps, supplies, and maintenance.
Message frequency varies with the categories you select, reminders you set, and relevant house activity. Selecting “Every chore photo submitted” can send an alert for each relevant submission. Groot follow-ups may be grouped. Operational texts provide brief notices and authenticated app links; they do not include private resident report details. They are not marketing messages or an emergency service.
Uncheck Text for any category and save to stop that category, or reply STOP to stop texts from that sender. Changing app preferences does not override a STOP request. A message already sent to the mobile provider may still arrive. Choosing Text does not guarantee delivery; sender availability, registration, and your mobile provider still apply.
Public inquiry confirmations
If you check the text-confirmation box and submit the inquiry form, you authorize New Roots to send one automated acknowledgment about that inquiry to the personal mobile number you entered. A new inquiry requires a new consent choice. This consent is optional and is not a condition of housing, admission, or services.
Confirmations identify New Roots and use your inquiry reference. They do not include your submitted message or detailed recovery information. The form shows when text confirmation is unavailable. Saving an inquiry does not guarantee that a text will reach your phone.
App sign-in codes
If you separately enroll your own phone in the New Roots app and request text sign-in, a verification provider sends a one-time code. The number of messages depends on the verification requests you make. Inquiry-form consent does not enable account sign-in, and signing in does not subscribe you to marketing.
Stopping messages and getting help
Reply STOP to unsubscribe from invitation, inquiry, and app-alert texts sent by that number. Reply HELP for help, or contact info@newrootssoberliving.com or 631-484-0344. To disable app text sign-in, sign in with your password and remove your verified phone in Account & sign-in.
Only enter a phone number you control. If you stop using that number, remove it from your account before transferring it to someone else. Text delivery depends on your mobile provider, coverage, and sender availability; carriers are not liable for delayed or undelivered messages.
Privacy
Read our Privacy Policy for how contact details, consent, alert preferences, delivery records, and inquiry records are handled. Mobile information and consent are not shared for third-party marketing.
This is not an emergency messaging service. Call 911 for immediate danger or call/text 988 for crisis support in the U.S.