New Roots · September 20, 2026

Inquiry and text-verification privacy

A first question should be easy to ask. This notice explains website inquiries and optional phone verification for New Roots app sign-in.

What you share

The inquiry form asks for your name, email, optional phone, who you are inquiring for, and your question. If you request a text confirmation, we also record your consent, its wording, and when you gave it. Please provide only basic contact details and questions. Do not send medical records, government identification numbers, financial details, or another person’s private information.

How we use it

New Roots saves your inquiry privately to review it, respond, and track follow-up. An inquiry does not create a resident account, reserve housing, or complete admission. Your information is not added to the public website. A phone entered here is not enrolled for app sign-in.

Email and optional text acknowledgments contain a receipt reference rather than a copy of your message. New Roots keeps the original message in its private inquiry inbox. Staff may contact you about the question you submitted.

Optional account phone verification

If you enroll your own phone in the app, New Roots associates the verified number and your consent with your account for text sign-in. Twilio processes that number and the verification request to send and check a one-time code. This is separate from an inquiry confirmation. Remove your verified phone in Account & sign-in to disable this option; your password remains available.

Services that help us operate

Cloudflare provides hosting, storage, and spam protection. Its Turnstile security check processes technical browser and network information to help prevent automated submissions. When delivery is enabled, Resend processes email addresses and acknowledgment messages, and Twilio processes opted-in phone numbers and text messages to send confirmations. These providers process information needed to provide their services.

We do not sell your inquiry information. Mobile numbers and text-message opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. They may be processed by service providers that help deliver the messages you requested.

Access and retention

The inquiry inbox requires an authorized New Roots owner account. Inquiry records are retained for follow-up and related administrative needs. Technical controls also keep limited records to prevent abuse and track whether a sending service accepted a notification.

Your choices

Text consent is optional. You can submit an inquiry without it, or call or email us directly. Reply STOP to stop inquiry texts from the sender. See the text-messaging terms. Contact New Roots using the details below to ask about your information, request a correction, or request deletion. We may need to confirm your identity before responding to an information request.

Questions about privacy

Email info@newrootssoberliving.com or call 631-484-0344.